Look, But Don’t Touch

Monday, January 7th, 2008

I’ve been discussing Michael Schrage’s Serious Play, which examines how organizations use models, simulations, and prototypes to stimulate innovation:

Can Detroit’s lagging competitiveness in the 1980s be blamed in part on its prototyping media? Absolutely. Intricate and expensive clay models didn’t lend themselves to easy modification or rapid iteration. The sheer effort required to craft them actually made them more like untouchable works of art than malleable platforms for creative interaction. The medium’s message is, Look but don’t touch. “American automobile companies didn’t have an iterative culture,” says IDEO’s David Kelley. “Clay…was like God’s tablets.” GVO’s Michael Barry agrees: “When a model starts to harden up,” he says, “so does a lot of the thinking.” Clay was more than a medium; it was a metaphor for management.

Daniel Whitney of MIT’s Draper Labs, who has studied the use of computer-aided design tools in Japan, observes that until the 1990s, U.S. car companies attempted to use clay models as inputs for their computer-aided design systems. This approach combined the worst of both media worlds: it was labor-intensive and imprecise, analogous to typing a handwritten novel into a word processor, editing the printout by hand, and retyping the final version into a computerized typesetting system. The cost in time, labor, and errors in painfully high.

Charles Munger on Workman’s Comp and Bad Incentives

Saturday, January 5th, 2008

I’ve already mentioned that Berkshire Hathaway’s Charles Munger gave a speech at UCSB in 2003 that was chock-full of thought-provoking bits — like this bit on workman’s comp madness:

Anyway, as the Medicare example showed, all human systems are gamed, for reasons rooted deeply in psychology, and great skill is displayed in the gaming because game theory has so much potential. That’s what’s wrong with the workman’s comp system in California. Gaming has been raised to an art form. In the course of gaming the system, people learn to be crooked. Is this good for civilization? Is it good for economic performance? Hell no. The people who design easily–gameable systems belong in the lowest circle of hell.

I’ve got a friend whose family controls about 8% of the truck trailer market. He just closed his last factory in California and he had one in Texas that was even worse. The workman’s comp cost in his Texas plant got to be about 30% of payroll. Well, there’s no such profit in making truck trailers. He closed his plant and moved it to Ogden, Utah, where a bunch of believing Mormons are raising big families and don’t game the workman’s comp system. The workman’s comp expense is 2% of payroll.

Are the Latinos who were peopling his plant in Texas intrinsically dishonest or bad compared to the Mormons? No. It’s just the incentive structure that so rewards all this fraud is put in place by these ignorant legislatures, many members of which have been to law school, and they just don’t think about what terrible things they’re doing to the civilization because they don’t take into account the second order effects and the third order effects in lying and cheating. So, this happens everywhere, and when economics is full of it, it is just like the rest of life.

The people who design easily–gameable systems belong in the lowest circle of hell.

Serious Politics

Saturday, January 5th, 2008

It’s been a while since I last mentioned Michael Schrage’s Serious Play, which examines how organizations use models, simulations, and prototypes to stimulate innovation.

One of his key points is that prototypes are always political, because knowledge is power, and this warps how prototypes get made and shared:

As we have seen, some prototypes raise political questions that the organization is unwilling or unable to answer. A primary reason for the failure of the IBM PCjr home computer in the mid-1980s was that IBM management had decided it might cannibalize sales from IBM’s popular line of personal computers. The product of a spec-driven culture, the PCjr was deliberately hobbled in the prototyping process to thwart that possibility. Less than two years after its introduction, the PCjr was withdrawn. IBM’s internal politics of prototyping killed it.

Chaotic Furrballs

Saturday, January 5th, 2008

In Chaotic Furrballs, Kevin Meyer compares Italian traffic to lean manufacturing:

So with our [U.S.] “highly disciplined system” we have slugs (batches…) of traffic starting then stopping at the next traffic control, while in Italy it may move a little slower… but it is always moving. Very rarely did I come to a full stop. Those of us in the lean manufacturing would should immediately recognize the consequence of continual versus batch flow… steadier and higher output.

Hasbro’s Little Cash Cows

Friday, January 4th, 2008

In Hasbro's Little Cash Cows, Christopher Palmeri of BusinessWeek notes that “sales of the company’s toys for girls have soared from $60 million to $600 million in five years,” powered by its Littlest Pet Shop line of inch-tall animal figures:

The girls’ toys revival at Hasbro dates back to the relaunch of My Little Pony, a big hit in the 1980s. While archrival Mattel (MAT) and newcomer MGA Entertainment were battling it out with their Barbie and Bratz dolls, Hasbro reintroduced its plastic ponies (with long, brushable hair) in 2003. “Everyone was complaining that dolls had gotten edgy—that girls were growing up too fast,” John says. “We went with a very sweet back-to-basics product.”

In its marketing, Hasbro played up nostalgia for the toy. One ad in Parenting magazine promised moms they could “share those wonderful memories” of My Little Pony with their daughters. Hasbro even decided to keep the original theme song (My little pony, my little pony/Will there be exciting sights to see?/Where will you wander? Hither and yonder).

After that, Verrecchia wanted a whole portfolio of girls’ brands. Executives decided to look methodically for toys for each age group. My Little Pony targeted girls age two to five; John and her team figured Littlest Pet Shop could be pitched to six- to eight-year-olds.

In redesigning Littlest Pet Shop, John’s group mixed the modern with the traditional. They gave the animals the big, vulnerable eyes made popular by Japanese animators. They toned down the pink packaging and went with more contemporary purple and green. But they kept the figures the same size as before—much smaller than most dolls—knowing girls like to collect and carry little things.

Then John applied a few time-tested lessons from boys’ action figures. The company created more than 300 versions of the animals, changing them every few months to keep kids interested. And for the holiday season there’s Littlest Pet Shop bobble heads ($4), electronic diaries ($19), and plug-’n'-play TV games ($25).

Now comes the digital strategy—which will sound familiar to those who know about Webkinz. Hasbro has started selling what it calls Virtual Interactive Pets on its Web site and those of a few retailers. The bigger, $15 dolls come with a secret code that unlocks an online world where kids can create virtual pets and play games. Hasbro hopes the new line, which goes national in February, will draw in girls older than eight.

Sometime later in 2008, Hasbro, through a relationship with video-game maker Electronic Arts, will introduce Littlest Pet Shop games for Nintendo’s handheld DS and Wii game platforms. Maybe then boys will want to play, too.

Microsoft’s Games Get Serious

Thursday, January 3rd, 2008

Microsoft's Games Get Serious as they finally open up their Flight Simulator — they call the package ESP:

It’s the first time a major software company has entered the “serious”—or nonentertainment—games arena with a product to help other corporations build their own employee-training video games in-house via a simple, Windows-based program. And priced at only $799 per license, Microsoft ESP poses a cost-effective threat to smaller studios that develop custom games—at a cost of $500,000 and up per game—for corporations, hospitals, and the armed forces.

For years, companies such as military contractor Northrop Grumman (NOC) had contacted Microsoft, asking if they could license the game engine for Flight Simulator. “Since the late 1990s, there have been ongoing inquiries to our game studio by various companies who ask, ‘Can we use this for training? How can we make it do this or that?’” recalls David Boker, senior director of the Business Development Group at Microsoft’s Aces Studio, one of Microsoft’s game studios, where ESP and Flight Simulator were developed. But at first, Microsoft wasn’t interested.
[...]
Northrop Grumman, for instance, has been beta-testing the ESP platform and its early incarnations for the past several months. It saw significant slashes in budgets and schedules. One team used ESP to create a prototype of an aviation simulation training game—in only three days.

“Typically, the same type of simulation would have taken six to 18 months to make from scratch,” says Randy Schmidt, a technical director at Northrop Grumman. “I was surprised.” Schmidt says the Windows-based platform and the easy-to-use interface of the software made it simple to choose from a library of cockpit, terrain, and other design elements—all originally created for the Flight Simulator video game—and combine them with Northrop Grumman’s own visuals and software.

Schmidt adds that to build a complete training aviation simulation—beyond the prototype phase—with realistic 3D graphics from scratch and for a military customer, could still cost well into the tens of millions of dollars. But the cost savings, in terms of purchasing the $799 license for Microsoft ESP that can be used for multiple serious games, is vast, he says. The Windows interface is designed so that in-house designers can create a simulation without writing new code (so no expense of hiring an outside developer). “The entertainment-game graphics are quite realistic,” he says. “Some of the military sims look like poor-man’s versions of video games.”

New cars that are fully loaded — with debt

Wednesday, January 2nd, 2008

The LA Times looks at new cars that are fully loaded — with debt:

Gone are the days of the three-year car loan. The length of the average automobile loan hit five years, four months in October, up more than six months from 2002, according to the Federal Reserve. And nearly 45% of loans written today are for longer than six years. Even some staid lenders owned by the carmakers, such as Toyota Financial Services and Ford Credit, are offering seven-year financing. And a few credit unions, particularly in the West, are tinkering with the eight-year note.

At the same time, the amount of money drivers owe on their cars is soaring. In October, the average amount financed hit $30,738, up $3,500 in just a year and nearly 40% in the last decade, according to the Fed. More troubling, today’s average car owner owes $4,221 more than the vehicle is worth at the time it’s sold — up from $3,529 in 2002, according to industry analyst Edmunds.

The longer loans are directly related to the higher balances. By extending the length of loans, lenders keep monthly payments down. But because these loans take longer to pay off, a much larger piece of the principal remains unpaid at the time the car is traded in.

The response of the automotive finance industry? Extend loans further and allow the indebted customer to roll what he owes into a new loan with little, if any, effect on his new monthly payment. In effect, the driver is paying a loan on two — or more — cars at once.
[...]
In the 1970s and ’80s, car loans hovered between 36 and 48 months, and drivers typically kept their cars longer than the life of the loan. A number of factors changed that.

One key was interest rates, which fell from a high of 17.8% in the early 1980s to lower than 5% today, according to the Federal Reserve. Another was affordability. According to an index tracked by Comerica Bank, cars have steadily gotten more affordable — as compared to median family income — since the late 1990s.

With cheap money at hand for more-affordable cars, the temptation to keep buying became huge. Today, according to Pregmon, financed cars are typically turned over in 24 to 36 months.

At the same time they were extending loan maturities, lenders, competing with one another, began offering more money and requiring smaller down payments.

Today, most lenders offer financing on 100% or even 125% of the sticker price, and some offer the most credit-worthy buyers loans for twice the value of the vehicle they’re purchasing. Last year, the average amount financed for new cars reached 99%, according to the Consumer Bankers Assn., up from 95% in 2005.

The article treats “upside-down” loans, where the amount owed is greater than the value of the car, as an unnatural aberration, but when you have a constant payment and an asset that doesn’t depreciate linearly, you shouldn’t be surprised to see the loan go upside-down at some point.

Scents & Sensibility

Monday, December 31st, 2007

In Scents & Sensibility, Sarah Chayes explains the difficulties she faced getting any kind of aid to start her exotic fragrance business in Afghanistan:

Andres suggested I turn instead to the Alternative Livelihoods Program (ALP). Funded by USAID, the project is, according to the agency’s Web site, a “major component of the U.S. and Government of Afghanistan’s comprehensive Counter-Narcotics Strategy.” The idea behind ALP is to compete with the ubiquitous opium poppy by promoting other ways for rural folk to make a living. The match seemed perfect. Our cooperative’s main objective was to find new, profitable uses for more of southern Afghanistan’s traditional agricultural and botanical products. The more reliably farmers could earn money from legal crops—especially ones with a higher market value than wheat or watermelons—the less likely they were to have recourse to risky and religiously taboo opium. Full of hope, I approached ALP.

As I was to learn over the next two bewildering years, the Alternative Livelihoods Program exemplifies the disturbing evolution of the international development industry. With neither the staff nor the mobility to carry out or even fully monitor the projects it supports, USAID acts strictly as a moneybag. Though it does fund nonprofit, nongovernmental organizations dedicated to humanitarian action, many American development dollars go to huge for-profit companies that have adapted over recent decades to capture the manna. Chemonics, which landed the contract for ALP in the southern region of Afghanistan—known, inevitably, by the clumsy ALP/S— is one of these.

Chemonics’ initial contract provided for $119 million, for use in three Afghan provinces over a four-year period. Roughly one year after the contract became official in early 2005, Chemonics had spent only a tiny percentage of its authorization, and a large part of that on its own start-up costs. Earlier this year, at its well-equipped building in Kandahar, guarded around the clock by a private security detail, I counted 10 brand-new SUVs. And yet, until this year, ALP/S was hardly visible in Kandahar, and only rarely had an international presence here. According to a former worker on the project, international employees can earn up to about $180,000 a year—plus 35 percent hazard pay, 35 percent “post differential,” and 20 percent for working Saturdays. But USAID, the former worker said, pays the company some $500,000 to $600,000 for each of them. Little surprise that Afghans wonder where the development dollars are going.

My initial contacts with ALP/S in May 2005 were warm, if a trifle confusing. The members of the agribusiness team were enthusiastic but unsure of how they could help. They kept inviting me to lunch at the German restaurant around the corner from their office, as though such charity could replace substantive help. What I needed was money—something they had plenty of. A year’s start-up funding would have been perfect, $50,000 or $70,000, until sales kicked in. The ALP/S workers said they couldn’t give grants and told me to write up a business plan.

Estimate is the word, a euphemism for “shot in the dark.” I was, like many business-plan authors, making it up. But by the end of June, I had submitted my 15-page document, and it included soap formulas, a list of raw materials and products, a description of likely markets and marketing strategies, and a schedule of production activities, both daily and seasonal. Its projections have proved quite accurate, at least in terms of raw-materials costs and margins. Even the monthly operating costs have checked out.

However, at my next meeting with the ALP/S team in Kabul, applause did not break out. “It needs more numbers,” commented one team member. I asked what kind of numbers; he could not specify. A Chemonics bigwig, in Afghanistan on a different project, volunteered to build me a spreadsheet. “It would be good if you could show yourself breaking even within six months,” he advised. A few days later, he e-mailed me an opus. Fourteen screens long on my laptop, in a rainbow of colors, it began with “Production Coefficients,” then scrolled through equipment procurement, loan-repayment summaries, sales figures, labor costs, packaging and shipping costs, and cash-flow statements. It took me two weeks, full-time, just to fill in the cells with real numbers. And I have a master’s degree from a U.S. university. I began to wonder how Afghan entrepreneurs would ever be able to negotiate such requirements.

Sometimes my numbers puzzled Chemonics personnel. Why had I altered the working hours per person for October? Answer: October that year was when Ramadan fell. No one is going to make an Afghan work more than four hours a day during Ramadan. Similar questions arose when purchases of pomegranates were entered only for October and November. Pomegranates are fruit, I explained. They have a growing season. It’s not like supermarkets in the West, stocked all year long.

The expectation that a start-up business, located in one of the most volatile and dangerous cities on Earth, should break even within six months seemed excessive. In any case, the ALP/S agribusiness team greeted the spreadsheet with a snort. “We don’t need anything like that. He just loves to cook up these spreadsheets,” they remarked of their colleague. I was stunned, but not ungrateful for the thought process this task had imposed. And I started over on a different type of business plan.

Costco Starts a Barroom Brawl

Monday, December 31st, 2007

Costco Starts a Barroom Brawl — by looking to bypass the alcohol distribution system, which exists for largely political reasons:

One of the perceived social ills inspiring Prohibition was the owning of bars by brewers. To the Anti-Saloon League and like-minded groups, this arrangement promoted alcoholism. They made the case so effectively that, even after Prohibition was lifted in 1933, most states insisted on keeping alcohol makers far away from alcohol sellers. The favored solution: a three-tier distribution system requiring manufacturers to sell to wholesalers, and wholesalers to sell to retailers.

That structure is still in place in most states today. But a closely watched federal court case filed in Seattle is now challenging the three-tier regime as outdated and anticompetitive. In 2006 Issaquah (Wash.)-based club store Costco Wholesale (COST) won an antitrust lawsuit challenging its home state’s three-level arrangement. The state then appealed, arguing that the 21st Amendment ending Prohibition gave states the authority over alcohol regulation.

The Ninth Circuit Court of Appeals is expected to rule on the case soon — a decision that could have widespread ramifications for every group with a stake in the beer and wine industry. Brewers and wineries nationwide could eventually gain the power to sell their products directly to retailers. Distributors and state tax collectors, meanwhile, could lose substantial revenues. The Costco case could “radically change the rules of the game,” says George Hancock, chairman of Pyramid Breweries, a craft beer brewer in Seattle.

Hello Kitty turns attention to young men

Saturday, December 29th, 2007

It’s amazing how much a nation’s character can change in a few generations. Hello Kitty turns attention to young men:

The cute cuddly white cat from Japan’s Sanrio Co., usually seen on toys and jewelry for girls and young women, will soon don T-shirts, bags, watches and other products targeting young men, company spokesman Kazuo Tohmatsu said Friday.
[...]
The usual bubble-headed shape of Hello Kitty was slightly changed for a more rugged, cool look to appeal to men in their teens and early 20s.

For example, a picture of the cat on a $36 black T-shirt has the words, “hello kitty,” instead of the usual dots for the eyes and nose.

Hello Kitty is one of mascot-obsessed Japan’s biggest “character” hits, decorating everything from a humble eraser to a $48,000 diamond necklace.

Lovin’ It All Over

Friday, December 28th, 2007

George Will talks about the amazing economic engine that is McDonald’s, in Lovin’ It All Over:

McDonald’s exemplifies the role of small businesses in Americans’ upward mobility. The company is largely a confederation of small businesses: 85 percent of its U.S. restaurants — average annual sales, $2.2 million — are owned by franchisees. McDonald’s has made more millionaires, and especially black and Hispanic millionaires, than any other economic entity ever, anywhere.

McDonald’s has 14,000 restaurants in America and an additional 17,000 in 117 other countries. The company will add 1,000 others in 2008, more than 90 percent of them abroad. Such is the power of the McDonald’s brand, 48 percent of the people of India were aware of McDonald’s before it opened its first restaurant on the subcontinent.

Unwrapping the Miraculous Logistics Behind Operation Christmas

Friday, December 21st, 2007

Unwrapping the Miraculous Logistics Behind Operation Christmas:

Here’s our theory: There is, in fact, a nonsupernatural Santa. It’s a transnational corporation with one mission-critical fulfillment goal: Every kid who celebrates the holiday gets a toy on Christmas eve.

Wired spoke with business process consultants, surveillance experts, shipping pros, and a former Navy SEAL to piece together the basic outlines of the operation — focusing, for purposes of this exposé, on points of service in the continental US. From command and control at the North Pole to secret manufacturing facilities in China and Eastern Europe, from the Pacific shipping lanes to the deployment of domestic-access operatives, Santa owns the silent night. With NSA surveillance tech, they see you when you’re sleeping, and they know when you’re awake. They know when you’ve been bad or good — thanks to algorithms that make Google look like Pong. You better not shout. You better not cry. Operation Santa is coming to town.

View the entire infographic.

Start-Up Sells Solar Panels at Lower-Than-Usual Cost

Tuesday, December 18th, 2007

Start-Up Sells Solar Panels at Lower-Than-Usual Cost:

While many photovoltaic start-up companies are concentrating on increasing the efficiency with which their systems convert sunlight, Nanosolar has focused on lowering the manufacturing cost. Its process is akin to a large printing press, rather than the usual semiconductor manufacturing techniques that deposit thin films on silicon wafers.

Nanosolar’s founder and chief executive, Martin Roscheisen, claims to be the first solar panel manufacturer to be able to profitably sell solar panels for less than $1 a watt. That is the price at which solar energy becomes less expensive than coal.

Well, $1 per watt may be the price at which solar energy becomes less expensive than coal, but $1-per-watt panels are not $1-per-watt systems:

“With a $1-per-watt panel,” he said, “it is possible to build $2-per-watt systems.”

According to the Energy Department, building a new coal plant costs about $2.1 a watt, plus the cost of fuel and emissions, he said.

This could get interesting.

Nanosolar has raised $150 million and built a 200,000-square-foot factory in San Jose.

Amazon Ordered to End Free Delivery on Books in France

Wednesday, December 12th, 2007

Zut alors! Amazon Ordered to End Free Delivery on Books in France:

Amazon.com may not offer free delivery on books in France, the high court in Versailles has ruled.

The action, brought in January 2004 by the French Booksellers’ Union (Syndicat de la librairie française), accused Amazon of offering illegal discounts on books and even of selling some books below cost.

The court gave Amazon 10 days to start charging for the delivery of books, which should at least allow the company to maintain the offer through the end-of-year gift-giving season. After that, it must pay a fine of €1,000 (US$1,470) per day that it continues to offer free delivery. It must also pay €100,000 in compensation to the booksellers’ union.

Serious Legislative Innumeracy

Friday, December 7th, 2007

As I’ve already mentioned, in Serious Play, Michael Schrage, of the MIT Media Lab, examines how organizations use models, simulations, and prototypes to stimulate innovation.

Sometimes even a valid model doesn’t guarantee useful communication:

A congressman who favored a “soft-technology” approach to U.S. energy needs was discussing demand projection with a modeler. He pointed out that adequate conservation measures and modest lifestyles could reduce growth of electrical demand to 2 percent per year. “But Congressman,” said the modeler, “even at 2 percent per year, electrical demand will double in thirty-five years.”

“That’s your opinion!” exclaimed the congressman.